Privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• Who we share personal information with

• International data transfers

• How long we keep information

• How to complain

Contact details

Reg&Bob
58 Oxberry Avenue London SW6 5SS
Email: hello@regandbob.com

You can contact us if you have any questions about how we use your personal information or to exercise any of your data protection rights.

What information we collect, use, and why

We collect and use the following information to provide our services and deliver goods:

• Names and contact details

• Addresses

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Website user information (including user journeys and cookie tracking)

• Photographs or video recordings

• Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Recorded images, such as photos or videos - we only use photos or videos of individuals with permission or where there is a clear legitimate interest and no undue impact on privacy

• Purchase or viewing history

• IP addresses

• Website and app user journey information

We collect or use the following information to comply with legal requirements:

• Name

• Contact information

• Financial transaction information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Payment details

• Purchase or service history

• Financial transaction information

• Correspondence

Lawful bases and data protection rights

Under data protection law, you have rights about how your personal information is used. These include rights to access, correct, delete, or object to the use of your data.

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Legal obligation – we are required to collect certain information to comply with the law, including tax and accounting regulations

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• To keep customers informed about their orders, new products, brand news, and exclusive offers that may be relevant to them, based on their relationship with Reg&Bob

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for legal requirements are:

Legal obligation – we’re required to collect and keep certain information to comply with the law, including tax, accounting, or consumer protection laws.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Legitimate interests – we use personal information to respond to enquiries, resolve complaints, and provide customer service, which is necessary to run the business and support our customers.

Where we get personal information from

• Directly from you

Who we share personal information with

We only share personal information when necessary to deliver our services. For example, we may share your data with:

• Payment processors

• Delivery services

• Marketing platforms (like email newsletter providers)

• Website and analytics providers (e.g. Squarespace)

We do not sell or trade your personal data. Any third parties we work with must also comply with data protection laws.

International data transfers

Some of the services we use (such as Squarespace or mailing platforms) may store your information outside the UK. Where this happens, we ensure appropriate safeguards are in place to protect your personal data, in line with UK GDPR requirements.

Automated decision-making

We do not use automated decision-making or profiling based on your personal data.

How long we keep information

We keep your personal information for as long as it’s needed – to fulfil your order, meet legal or accounting requirements, or to provide ongoing customer service and updates (if signed up for them).

In general:

• Order and purchase data is kept for 6 years to comply with tax and accounting laws

• Mailing list and marketing preferences are kept until you unsubscribe or ask us to remove your details

• If you contact us but don’t place an order, we’ll keep your info for no more than 12 months, unless you’ve asked to stay in touch

We regularly review the data we hold and securely delete anything we no longer need.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated 13th June 2025