Returns Policy 

We hope you absolutely love everything you purchase from Reg&Bob.

But if you’re not completely happy, you can return any item within 14 calendar days of receiving it — no explanation needed. This is your legal “cooling-off” period under UK consumer law.

To start a return or cancel your order, just email us at hello@regandbob.com with your name, order number and what you’d like to do.

Please return items unused, in the same condition you received them, and in the original packaging. Include your name, order number and contact details in the parcel.

Return address:
Reg&Bob
58 Oxberry Avenue
London
SW6 5SS
UK

You’ll need to cover the return shipping cost, and we recommend using a trackable method — we can’t be responsible for returns that don’t arrive.

Once we’ve received the item(s), we’ll process your refund within 5–7 working days, and always within 14 calendar days.

Please note:
We do not refund the original delivery charge unless the entire order was cancelled before dispatch or the item was faulty.

Prefer a different item?
No problem — just return the original for a refund, and place a new order for the item you want. That way, you’ll get it as quickly as possible.

This policy doesn’t affect your statutory rights.